In this learning experience, through discussion and role-play, participants explore:A new model for leaders as impartial facilitators of conflict resolution Conditions that make a given workplace conflict appropriate for leader-facilitated conflict resolution How people perceive and respond during conflict and during reconciliation, to comprehend the conditions necessary to promote resolution Management of the behavioral reflexes exhibited by those in conflict to promote successful resolution Management of expectations for those who participate in leader-facilitated conflict resolution The predictable stages of workplace conflict resolution REGISTER TO ATTEND